HR Transformation

Our HR Function capability leads the delivery of the HR Transformation Integrated Solution and also provides a range of point solutions to improve the performance of clients’ HR organisations and ROI.

We work with all stakeholders, covering Management, HR Directors, Centre of Excellence leads and HR COOs on a range of targeted needs from diagnostic assessment of functional capability and audits of compliance and performance to complex policy and process redesigns for specific purposes, HR Shared Services optimisation and HR restructures.

Did you know?

  • 60% of CEOs are rethinking their HR function*

*PwC 20th CEO Survey

How can we help?


  • Diagnostics of current HR business processes, efficiency of the HR function, as well as the level of skills of HR department staff, taking into account business needs; making recommendations for improvement


  • Development of a targeted HR strategy taking into account the business strategy (including the formation of a list of initiatives and projects for the development of a personnel management system)
  • Modeling current and targeted HR business processes (including KPIs, roles, risks and controls)
  • Improving the operating model of HR, the organizational structure of HR, and providing recommendations on optimizing the number, taking into account best practices
  • Development of a competency model (in accordance with the target business processes); development of targeted job descriptions and job profiles


  • Assess the impact of changes, identify training needs based on targeted HR business processes
  • Conduct training for employees (including HR department) on the use of targeted HR business processes


Contact us

Elena Kaeva

Partner, Tax & Legal Services, PwC Kazakhstan

Tel: +7 727 330 3200

Michael Ahern

Partner, Leader of Tax & Legal Services, PwC Kazakhstan

Tel: +7 727 330 3200

Anar Khassenova

People and Organisation, PwC Kazakhstan

Tel: +7 701 714 9526
+7 701 714 95 26

Tatyana Tsoy

Director, People and Organisation, PwC Kazakhstan

Tel: +7 727 330 3200

Abay Munsyzbayev

Senior Manager
People and Organisation, PwC Kazakhstan

Tel: +7 701 767 9887
+7 701 767 98 87

Olga Khardaeva

Senior Manager, People and Organization, PwC Kazakhstan

Tel: +7 7172 55 07 09

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